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News from the XD Design team

News 2020



 

Dear friends & fans,

 

First of all, keep safe and take care! 

While we carefully follow the latest developments around the COVID-19 (coronavirus) outbreak,
we wanted to share some of the steps we have taken to ensure our employees and customers health and safety.

 
Our head office team has put together a set of policies that we have implemented to combat the spread of the virus, including:
 
  • No corporate travel or trade shows
  • Ensuring cleaning protocols as recommended by government health officials are enforced
  • Office staff who can work from home, are working from home
    (with that being said, email is our preferred communication tool during this period).

The care and support for you as our customer and member of our community is our top priority.

Our web shop www.xd-design.com, social, and customer service team (customersupport@xd-design.com) will be working remotely, this means that we will be able to maintain our service and support. 

Although we will do everything within our reach to keep our regular response time, please do keep in mind that mails (responses) might be delayed.

Please note that shipments may be delayed due to the current health situation worldwide. It’s good to keep in mind that couriers all over the world may experience delays during this period. We cannot control this, for urgent inquiries, do not hesitate to reach out directly to the assigned courier.

Please stay inside and avoid social interactions. In case you are experiencing any mild cold/flu-like symptoms, we encourage you to contact your doctor asap.

Last but not least, we would like to apologize for all the inconveniences that this may cause.

Together we can do this, let’s flatten the curve :) !

Thank you for your understanding and patience.


Kind regards,
The XD Design team
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