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Additional FAQ's


Please find below additional FAQ's regarding the current situation of the COVID-19 (coronavirus) and how we handle orders. Should your question not be listed below, please don't hesitate to reach out at: customersupport@xd-design.com.

Take care and stay safe! — the XD Design team




Please note that shipments may take longer due to the current health situation worldwide. It’s good to keep in mind that couriers all over the world will experience delays during this period. We CANNOT control this. Thank you for your understanding and patience.



No. Our order processing is the same as usual on our webshop with the indicated cut off times HERE.
Just keep in mind that the delivery times may vary, as couriers all over the world will experience delays during this period.



Yes. Due to circumstances we handle a 60 day return period. Please contact our support team if your are unsure how to proceed with your return: customersupport@xd-design.com



Yes. There may be local delays in the transport network of Italy, Portugal, Spain and France. We hope for your understanding.



The Parcel Shop network in France is immediately closed until at least April 15 2020. This means that all parcels that are currently at a Parcel Shop in France can no longer be picked up by the recipient and neither by a GLS driver. When the Parcel Shop opens again, the process can be continued as usual.



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