Payment

Please find below an overview of our most frequently asked questions with the answer. Is your question not in below list? Feel free to contact us at customersupport@xd-design.com


How do I know if my order has arrived safely?
We will send an order confirmation immediately to the email address you have provided when you place an online order. It will include an overview of your order with an order number. 
Contact us if you do not receive this confirmation. Contact can be made via customersupport@xd-design.com.
Please state your name and order number in all correspondence.


I would like to cancel my order, how can I do this?
You may only cancel your order if it has not yet been sent. Contact customer services as quickly as possible for more information. Contact can be made via customersupport@xd-design.com.
Please state your name and order number in all correspondence.


Can I still change my order?
You may only change your order if it has not yet been sent. Contact customer services as quickly as possible for more information. Contact can be made via customersupport@xd-design.com.
Please state your name and order number in all correspondence.


I have returned articles, but the purchase price has not been credited to my account yet. What should I do now?
We aim to credit your money to your account within five working days. Please contact us if this has not happened. Contact can be made via customersupport@xd-design.com.
Please state your name and order number in all correspondence.


Which payment methods are possible?
The following payment methods are accepted in the webshop: iDEAL, credit card and PayPal.